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Care Coordination 

Care Coordinator / Case Manager

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Emphasis on Care

At Baylor, we use the title care coordinators instead of case managers because your role is caring for patients rather than managing cases. Our care coordinators do far more than communicate with insurance companies. They improve patient outcomes by overseeing the continuum of patient care and providing a vital link between patients, payers and staff.

We have also implemented an innovative staffing model for care coordinators in some of our hospitals. The duties of the care coordinator have been targeted to empower them to focus on the patient care continuum.

Helpful Resources

Several departments help support care coordination throughout the Baylor system:

  • Our Managed Care department works closely with care coordinators to ensure they have a voice when there's an issue with a payer.
  • Our Denial Resource Center steps in to assist when needed.
  • Through our Inpatient Document Integrity Program, our care coordinators work with physicians and Health Information Management to ensure charts are coded correctly.

Regular communications from support departments keep care coordinators well informed about issues affecting their duties and what steps Baylor is taking to solve them.

Collaborative Environment

There's a strong collaborative relationship between care coordination and other departments, which helps create a positive work environment for care coordinators. Care coordination and social work enjoy an especially productive relationship at Baylor.

Shared Leadership

Our nurses are empowered to make decisions that improve patient care. We are committed to a shared leadership model that encourages all staff nurses to be actively involved in setting the clinical policies and procedures for their unit.

Variety of Settings

At Baylor, you can work in your preferred care setting or experience a variety of settings. Our standardized best practices for care coordinators make it easy to transfer to another hospital or unit. From critical care to long-term acute care to medical/surgical and beyond, you'll find your ideal work environment at Baylor.

Nurses Recognized

Baylor nurses are often honored for their dedication and service to their patients and their profession. Learn more about some recent Baylor nursing achievements. 

Baylor Benefits

We offer a competitive compensation package that includes immediate eligibility for health and welfare benefits and a 401(k) savings plan with dollar-for-dollar match up to 5 percent. Learn more about the benefits you'll enjoy with a nursing career at Baylor.

Career Development

At Baylor, you'll enjoy some of the most comprehensive career development opportunities in the health care industry, including:

  • A generous tuition reimbursement program
  • Nearby nursing schools with graduate programs – including one on our Dallas campus
  • Continuing education classes – most available at no cost
  • Support for certification.

Flexible Schedules

Baylor has been offering flexible schedules for more than 20 years. We invented the nationally adopted Baylor Plan, which provides full-time benefits for working 24 hours during the weekend.

Full-time nurses may also work three 12-hour, four 10-hour or five 8-hour shifts.

PRNs can also work the schedule that best suits their needs. If you work at least eight hours per month, you can participate in continuing education classes and contribute to our generous 401(k) plan.

Search current nurse job openings and apply online below.