Baylor Health Care SystemAbout B

Patients & Families

Baylor Medical Center at Garland

 
Need something? Call us: 1.800.4BAYLOR(1.800.422.9567)
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Frequently Asked Questions 

General FAQs

  • How do I connect to your WiFi?
  • Where can I park?
  • Where can I pray?

Patient FAQs

  • How do I pre-register for a procedure?
  • What should I bring with me?
  • What can I expect for surgery?
  • Where's the nearest pharmacy?
  • What questions should I ask my physician?
  • What's an advance directive? Do I need one?

Visitor FAQs

  • Where are some nearby hotels?
  • Do you have dining options onsite?
  • What are some general things to know when visiting a patient?
  • When can I visit a patient?
  • May I bring gifts, foods or flowers to a patient?
  • Do you have a gift shop?
  • Is there a refrigerator I can use?
  • Do you have an ATM?

 

General FAQs

How do I connect to your WiFi?

  • Please visit the nurses' station on your floor for login information. 

Where should I park?

  • Upon arrival at Baylor Garland, please use the visitor parking lot located south of the main entrance or west of the Women’s Center Entrance.  Additionally we offer free valet service Monday through Friday from 8 a.m. to 5 p.m. at our main entrance located at the intersection of Marie Curie Blvd. and Clara Barton Blvd.

Where can I pray?

  • The chapel is located on the second floor of the Buchholz Pavilion next to the ICU waiting area and is open 24 hours a day, seven days a week to patients and guests for prayer and reflection.
  • Members of the Pastoral Care team are available to assist you, whatever your religious persuasion. To request a visit by a member of the Pastoral Care team, please contact your nurse or call 972.487.5454.
  • Your priest, minister or rabbi is always welcome to come visit you while you are a patient at Baylor Garland.

Patient FAQs

How do I pre-register for a procedure?

  • You may fill out a pre-registration form prior to your procedure that may reduce your paperwork once you arrive to the hospital. Please fill out this form, print it and bring it with you on the day of your procedure.

What should I bring with me?

  • Please have your insurance card and identification available. The registrar will then review your pre-admission information and complete the check-in process, including collecting any copayments or deductibles as indicated by your insurance benefits. Please be prepared to cover these expenses prior to surgery.
  • Arrange for cash or a check to be held by friends or family waiting for you in case a prescription is written and needs to be filled at a pharmacy after you are discharged.
  • Leave your valuables, including jewelry and watches, at home.
  • Do not wear contact lenses or make-up.
  • If you are being admitted to the hospital after surgery, bring prescription medications in original pharmacy containers.
  • If you received a packet of information and forms from your doctor, please bring this packet with you.

Where's the nearest pharmacy?

  • There is a CVS Pharmacy located near the hospital at the southwest corner of Walnut St. and Shiloh Rd. that is open Monday through Friday from 8 a.m to midnight, Saturday from 9 a.m. to 10 p.m. and Sunday from 10 a.m. to 10 p.m. 
  • There is also a Kroger Pharmacy just down the road from the hospital located at the southwest corner of Walnut St. and Garland Road that is open Monday through Friday 9 a.m. to 9 p.m., Saturday from 9 a.m. to 7 p.m. and Sunday from 10 a.m. to 4 p.m. 
  • The nearest 24-hour pharmacy is at Walgreen's located on the northwest corner of Broadway Blvd. and Centerville Rd. at 3045 Broadway Blvd., Garland, TX 75041. 
  • Walmart and Target are located near the Pres. George Bush Turnpike (Hwy. 190) and Garland Rd. intersection.

What are some questions I should ask my physician?

What's an advance directive? Do I need one?

  • Baylor has prepared a guide to Advance Care Planning to help you plan for the unexpected. No matter what your age, whether you're 18 or 80, by documenting your wishes in advance, you relieve your family from having to make heart-wrenching decisions about your care later.

Visitor FAQs

Where may I sleep?

  • Patient rooms on our medical/surgical, progressive care and oncology units are equipped with chairs or couches that fold into beds for guests to sleep on.
  • For guests staying overnight with a patient in the ICU, guests may utilize the ICU family lounge, which is equipped with chairs that fold into beds.

What are some general things to know when visiting a patient?

  • Baylor Garland is a smoke-free campus and therefore smoking is not permitted in patient rooms or anywhere on our campus.
  • People with colds, sore throats, or flu like symptoms should not visit.
  • Shirts and shoes are required.
  • Visitors may be asked to leave the room during tests or treatments or when the doctor or nurse needs to see the patient.
  • Access to Baylor Garland is limited after 9 p.m.  Should a caregiver or family member need to come to or leave the hospital after 9 p.m. you will need to enter and exit through the emergency department located on the east side of the hospital.  
  • Visitors seeing a patient in our Intensive Care Unit (ICU) may be asked to limit your visiting time to 15 minutes and visit in small groups.

When may I visit a patient?

  • There are no established visiting hours, but consideration should be given to the patient's need for rest during recovery.
  • If visiting after 9 p.m., please enter the hospital through the emergency department located on the east side of the hospital.

May I bring gifts, foods or flowers to a patient?

  • Visitors should check with the patient's nurse before bringing gifts of food or drink to patients to ensure that it is appropriate.
  • Fresh flowers and plants are not allowed in the ICU or the oncology unit.
  • Balloons are not allowed in the ICU unit.

Do you have a gift shop? 

  • Yes, Baylor Garland has a gift shop located in the main lobby on the first floor of the hospital.  The gift shop is open from 9 a.m.to 5 p.m. Monday through Friday and Saturday from 11 a.m. to 2 p.m. and offers a variety of items including jewelry, flowers, baby gifts, greeting cards, candy, and toiletries. Credit cards, local checks and cash are accepted.

Is there a refrigerator I can use?

  • A Visitors' Lounge, equipped with a refrigerator and microwave, is available on each patient floor, allowing family members to accept visitors and stay close without compromising the patient during their recovery.

Where are some nearby hotels?

La Quinta Inn Garland
12721 Lyndon B. Johnson Freeway
Garland, TX 75041
972.271.7581

Hyatt Place Garland
5101 President George Bush Freeway
Garland, TX 75040
972.414.3500

Holiday Inn Garland
5110 President George Bush Freeway
Garland, TX 75040
877.863.4780

Do you have dining onsite? What are the hours? 

  • An executive chef trained in the dietary needs of patients strives to prepare foods that are pleasing to the eyes and palate. Meals are served to patients between 7 a.m. and 7 p.m.  If you are scheduled for a special test or treatment, your nurse will order your meal once your test is completed or you have returned to your room.
  • For the Garland Café daily menu, please call 5.3535.
  • The Baylor Garland Café is located on the basement level and is open 7 days a week for breakfast from 6:30-10 a.m., lunch from 11 a.m. to 3 p.m. Guests of patients may also purchase a visitor meal tray to be delivered to the patient's room. They may be purchased from a cashier in the Garland Café between 6:30 a.m. and 3 p.m.
  • Vending machines are located in our vending area which is just around the corner from our Main Lobby in the Medical Imaging hallway. 

    Do you have an ATM on campus?

    • Yes, an ATM machine is located on the first floor of the hospital near the cashier window by the Main Lobby and an additional ATM is located near our Women’s Center entrance.