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Concierges are located in the lobbies of Roberts, Truett, and Jonsson hospitals, the lobby of Charles A. Sammons Cancer Center, Wadley and Barnett Towers Medical Plaza and the visitor lounge of the Emergency Department. They can provide maps, hotel and restaurant lists and other useful hospital information during peak visiting hours. The concierge desks are open daily from 8 a.m. - 5 p.m.
To contact the concierge, call the phone numbers below:
Automated teller machines (ATMs) are located on the 1st floor of Jonsson, Roberts as well as Barnett Tower in Medical Plaza. An ATM also is located in the basement of Truett, near the cafeteria, as well as in the reception area of the Emergency Department, 1st floor Roberts. A change machine is located in the reception area of the Emergency Department.
Business Services can help you interpret financial policies and billing procedures, 8 a.m. - 5 p.m. weekdays, at 972.579.8167 or 1.800.765.8621. A financial counselor in Admitting/Registration, 1st floor Jonsson, is available 8 a.m. to 4:30 p.m. weekdays to discuss financial arrangements. The financial counselor’s extension is 2-3484.
Baylor Dallas offers four cafes, a cafeteria and three coffee bars, each with eat-in and take-out options.
A list of nearby restaurants is available at the concierge desks in the lobbies or through Patient and Family Services, 207 Barnett Tower, open from 9 a.m. - 5 p.m. A brief listing is available in our Dining Options section.
Vending Machines for snacks and beverages are located on some patient floors on the lower levels of Hoblitzelle and Jonsson hospitals, in two areas of Roberts - on the lower level emergency department visitor lounge and at the elevators near the operating room - and on the second floor of Charles A. Sammons Cancer Center.
The use of wireless communication devices such as cell phones, two-way pagers and personal digital assistants (PDAs) can interfere with medical equipment and is restricted in all patient care areas. Please restrict your use of these devices to visitor lounges and non-patient care areas.
We have registered dietitians and diet technicians to meet your nutritional needs. If you have questions about your menu, call 2-3497 for a diet technician. To learn more about health or special diet options, contact our outpatient dietitian at 214-820-7733.
Visitors should check with the nurse before bringing patients food or drinks to ensure they are appropriate for the patient. In intensive care units, please check with nurses regarding any gifts.
Your room is cleaned daily by housekeeping staff. Sheets are changed every other day, unless they become soiled or you request otherwise. If there is a housekeeping issue in your room, please tell a staff member. Volunteers Baylor Dallas volunteers give many hours of service to help serve you better. Volunteers can be identified by their Baylor identification badges.
Wireless laptops can be used in most areas of Baylor Dallas by connecting to our Visitor Wireless Network. Accessing this service depends on the availability of technical support staff, which also support hospital clinical staff and patient care-related information technology. Please check with your nursing staff about availability.
Located on the 1st floor of Barnett Tower across the hall from Baylor Dallas Human Resources. Open M - F, 8 a.m. – 5 p.m.
Our pharmacy has a 24-hour automated voice response system, so you may enter your refill request or leave a message for the staff at any time throughout the day. Press 0 to speak to a live person.
New Patients/Update Existing Patient Information: If you are a new patient or want to update your information, please fill out the form below and fax it to our pharmacy at 214-820-4088. We will create a new patient profile for you or update your existing profile.
Prescription Refills: If you are an established patient and wish to refill a prescription, please call our 24-hour automated line at 214.820.3451. Follow the prompts and enter the number of the prescription you wish to refill. Your prescription will be filled within two business hours after the system accepts your refill request. Please be sure to include a phone number where we can contact you in case there is a problem.
If you have no refills left on your prescription, please let us know and we will gladly fax a refill request to your physician’s office on your behalf.
Surescript E-prescribing Pharmacy: We also are a Surescript E-prescribing pharmacy. This service enables a Surescript participating physician to send us your prescription electronically. Physicians who are not E-prescribers may call in a prescription or fax it to the pharmacy.
There is a U.S. Post Office located in the parking garage, level P1 Medical Plaza, open from weekdays 8:30 a.m. - 4 p.m. Take the elevators across from the Baylor Pharmacy to P1.
Phones are provided in each patient room, except in the intensive care units and special procedure areas. Local and toll-free calls may be made by dialing 9 + the number. Toll calls, including long distance, require a credit card, phone card, third-party billing or operator assistance to call collect. You may limit incoming calls by asking a staff member to lower the ring volume or disconnect the phone. Guests needing a Telecommunications Device for the Deaf (TDD) should notify the nurse. Fax machines are available in Guest Relations, 207 Barnett Tower.
Making Calls: For dialing assistance or general information, dial the hospital operator at 0. For in-hospital calls:
Key Telephone Extensions – See the phone directory.
We believe total patient care demands attention to one’s spiritual, as well as physical and emotional needs. Chaplains are available 24 hours a day and can be reached through your nurse. Your priest, minister, rabbi or other spiritual official is always welcome to visit. We actively partner with local ministers and communities of faith. George W. Truett, one of our founders, called for Baylor to be a place “where people of all faiths and those of none can come with equal confidence.”
Each patient room, except for those in the intensive care units, features a 30-inch television. You may access hospital information and other useful information on Channel 2 as well as relaxing music on Channel 18. Please respect other patients by keeping the volume low and turning off sets at bedtime.
There are designated lounges for visitors on patient floors. Specific areas have been designated for guests in other areas. If you are in a large group, we ask for your consideration of other patients’ families when seating is limited.
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3500 Gaston Avenue, Dallas, TX 75246-2017 | 1.800.4BAYLOR