Baylor Health Care SystemAbout B

Patients & Visitors

Baylor University Medical Center at Dallas

 
Need something? Call us: 1.800.4BAYLOR(1.800.422.9567)
Text Size:

Hospital Amenities 

Visitor Assistance

To help assist you find your way, visitor information desks are located in lobby areas throughout the medical center.

  • Jonsson Hospital (Registration and Admission) 
    5 a.m. to 1:30 p.m., Monday through Friday
  • Pickens, Roberts and Truett Hospitals
    8 a.m. to 4:30 p.m., Monday through Friday
  • Sammons Cancer Center
    7:30 a.m. to 4 p.m., Monday through Friday

ATMs

Automated teller machines (ATMs) are located throughout the campus

  • Baylor Medical Plaza: Near Baylor Plaza Pharmacy
  • Hamilton Heart Hospital: Lobby near registration
  • Jonsson Hospital: Lobby near registration
  • Roberts Hospital: Lobby near Atrium Café
  • Sammons Cancer Center: Second floor near Latte Hope
  • Truett Hospital: Basement near cafeteria

Business Services and Financial Counselors

The business services team can help you interpret financial policies and billing procedures and make financial arrangements:

  • By Telephone: 972.579.8167 or 1.800.765.8621
    8 a.m. to 5 p.m., Monday through Friday
  • In Person:  Admitting/Registration Department (Jonsson Hospital)
    8 a.m. to 4:30 p.m., Monday through Friday or by calling 214.820.3484 

Dining Options

Baylor Dallas offers a variety of sit-down and grab-and-go locations on campus. A list of those offerings and nearby restaurants is available at the Visitor Information Desks in hospital lobbies and at our Dining Options section.

Cell Phone, Pager and PDA Use

The use of wireless communication devices such as cell phones, two-way pagers and personal digital assistants (PDAs) can interfere with medical equipment and is restricted in all patient care areas. Please restrict your use of these devices to visitor lounges and non-patient care areas.

Spiritual Care

Chaplains are available 24 hours a day in the hospital, or patients and visitors may wish to visit a chapel or meditation area

  • Horner Family Chapel (Sammons Cancer Center, First Floor)
  • Interfaith Meditation Room (Pickens Cancer Hospital, Third Floor)
  • Interfaith Prayer Garden (Outdoors: Junius Street, between Roberts and Pickens Cancer Hospital)
  • Lovie’s Healing Garden (Outdoors: Sammons Cancer Center, corner of Worth and Hall streets)
  • Penland Chapel (Truett Hospital, First Floor)
  • Pilgrim Prayer Room (Hamilton Heart Hospital, Ground Floor)

Gift Shops

Visitors should check with the nurse before bringing patients food or drinks to ensure they are appropriate for the patient. In intensive care units, please check with nurses regarding any gifts.

  • Roberts Gift Shop (Roberts Hospital lobby)
    8 a.m. to 7:30 p.m., Monday through Friday; 
    10 a.m. to 5 p.m., Saturday; 1 to 5 p.m., Sunday
  • Simply Mom’s: Mother & Baby Boutique (Hoblitzelle Hospital)
    10 a.m. to 5 p.m., Monday through Friday;
    10 a.m. to 2 p.m., Saturday
  • Ernie’s Appearance Center (Sammons Cancer Center)
    8:30 a.m. to 4:30 p.m., Monday through Friday

Hotel

Families and visitors may wish to stay overnight at the hotel on campus.

  • Baylor Plaza Hotel (Baylor Medical Plaza, Lobby) 
    3600 Gaston Avenue, Dallas, TX 75246
    214.820.7000

Housekeeping

Rooms are cleaned daily by housekeeping staff. Sheets are changed every other day, unless they become soiled or you request otherwise. If there is a housekeeping issue in your room, please tell a staff member.

Internet Access

Wireless laptops can be used in most areas of Baylor Dallas by connecting to our vsitor wireless network.

Pharmacies (outpatient)

Two outpatient pharmacies are located on the Dallas campus to assist patients and visitors with prescription medications:  

  • Baylor Medical Plaza (Barnett Tower, first floor)
    7:30 a.m. to 7 p.m., Monday through Friday
    9 a.m. to 3 p.m., Saturday and Sunday                                         214.820.3451 
  • Outpatient Clinic Pharmacy (Sammons Cancer Center, second floor)
    9 a.m. to 3 p.m., Monday through Friday                                        214.820.8400

Post Office

A U.S. Post Office is available on campus for patient, visitor and employee convenience.

  • U.S. Postal Service Office (Wadley Tower, level P1)
    8:30 a.m. to 4 p.m., Monday through Friday

Room Telephone and Fax

Phones are provided in each patient room, except in the intensive care units and special procedure areas. Toll calls, including long distance, require a credit card, phone card, third-party billing or operator assistance to call collect. You may limit incoming calls by asking a staff member to lower the ring volume or disconnect the phone. Guests needing a Telecommunications Device for the Deaf (TDD) should notify the nurse.

Safety and Protection

Baylor Police provide security escorts on the Dallas campus 24 hours a day. You may request assistance by calling 214.820.4444. Between 9 p.m. and 5 a.m., buildings are closed to the general public. The emergency and maternity entrances are always open.

Television

Each patient room, except for those in the intensive care units, features a 30-inch television. You may access hospital information and other useful information on Channel 2 as well as relaxing music on Channel 18.

Tobacco-Free Campus

Baylor Dallas is a smoke free campus, providing a healthier and more comfortable environment. Smoking is not allowed on any Baylor property, including parking lots, sidewalks and garages.

Visitor Lounge Areas

There are designated lounges for visitors on patient floors. Specific areas have been designated for guests in other areas. If you are in a large group, we ask for your consideration of other patients’ families when seating is limited.