Baylor Health Care SystemAbout B

Serving all people by providing personalized health and wellness through exemplary care, education and research.

Patients & Visitors

Baylor Scott & White Medical Center - Plano

Need something? Call us: 1.800.4BAYLOR(1.800.422.9567)
Text Size

Hospital Amenities 

ATMs and Change Machine

An ATM machine is located on the first floor across from the Registration desk.

Cafes, Restaurant Information

Baylor Scott & White - Plano’s Vista Café, located on the Garden level, is open Monday through Friday, 6:30 a.m. to 6:30 p.m. and Saturday and Sunday 6:30 a.m. to 3 p.m. The Alliance Bistro, located near the Gift Shop on the first floor, serves light snacks and proudly brews Starbucks® coffee and is open Monday through Friday, 6:30 a.m. to 8 p.m.

Room Service - Wholesome, nourishing and well-balanced meals are an important part of your treatment and recovery. Baylor Scott & White -Plano makes every effort to provide nutritious meals prepared according to your doctor’s orders. An executive chef trained in the dietary needs of patients strives to prepare foods that are pleasing to the eyes and the taste buds. Meals are served to patients between 7 a.m. and 7 p.m., and are delivered within 45 minutes of ordering. Occasionally, your meal may be delayed if you are scheduled for a special test or treatment. Whenever possible, we will serve your meal after your examination or test. You may select your own menu items from the menu and then dial 4.6777 to place your order with the room service assistant. For the daily menu, please call 4.FOOD. If your doctor prescribes a special diet, you will receive menus tailored to your specific needs. Information regarding your diet can be found on an insert in your menu. Family members or friends may have a guest meal tray delivered to the patient’s room for $10.

Vending machines for snacks and beverages are located in the Emergency Department lobby and on the Garden Level. They are available 24 hours a day.

Cell Phone, Pager and PDA Use

The use of wireless communication devices such as cell phones, two-way pagers and personal digital assistants (PDAs) can interfere with medical equipment and is restricted in all patient care areas. Please restrict your use of these devices to visitor lounges and non-patient care areas.


There are two chapels on the Baylor Scott & White - Plano campus and both are open 24 hours a day, seven days a week, for prayer and contemplation. Chaplains are available during normal business hours Monday through Friday and for emergent concerns after hours and on weekends. Please ask your nurse to contact the Chaplain after normal business hours.


The Concierge Desk is located in the front lobby on the first floor of the hospital. At the Concierge Desk you will find volunteers available beginning at 5 a.m., Monday through Friday, to answer questions or assist you with any needs you may have. In addition, the following are available upon request at the Concierge Desk: listings of area restaurants and hotels, coloring books, playing cards, crossword puzzles and magazines.

Gift Shops

The Inspirations Gift Shop is located on the first floor and is open from 8 a.m. to 5 p.m., Monday through Friday. The shop has gift items, jewelry, greeting cards, candy, toiletries, balloons and flowers.

Internet Access

For the convenience of our patients and visitors, Baylor Scott & White -Plano provides a Visitor’s Wireless Network, providing a similar experience users have become accustomed to at hotels and restaurants offering wireless capability.

How to Connect: 
  • From your laptop or wireless device, you can detect the wireless network titled “Visitor”. No encryption is required to connect to this network. 
  • Once you are connected to the “Visitor” network, please launch your Internet browser. You will be redirected to a Baylor Scott & White Web site, which will present you with the terms and conditions for this connectivity. 
  • Clicking on the “Accept” button will log you into Baylor Scott & White’s Visitor Wireless Network, and you will be able to navigate to your desired Internet pages.
  • Computers with basic internet access are also located in the business centers on floors two and three.

Room Telephone

Telephones are provided in each room, except in the intensive care unit. Patients may receive calls in their rooms, and local calls may be made at any time from the room by dialing 9 and the number. Key Telephone Extensions – See the phone directory.

Spiritual Care

We believe that total patient care demands attention to the spiritual, as well as the physical and emotional needs of each patient. Members of the Pastoral Services (call ext. 4.2700) staff are available to assist you, whatever your religious persuasion. Your priest, minister or rabbi is always welcome to visit you while you are here.


Baylor Scott & White - Plano provides 30-inch LCD TVs free of charge in each room. Please refer to the TV manual in your room for detailed instructions on how to work the TV. Contact a nurse if you are in need of a TV manual.

Visitor Lounge Areas

The day surgery family lounge and waiting area is located on the second floor. The ICU family lounge is located on the third floor. A lounge is available on each patient floor, allowing family members to accept visitors and stay close without compromising the patient during their recovery. Designated waiting areas are available for families of patients in the critical care units, the Emergency Department and Day Surgery. For more information, see our Visiting a Patient section.