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Patients & Visitors

Baylor Medical Center at Carrollton

 
Need something? Call us: 1.800.4BAYLOR(1.800.422.9567)
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Hospital Amenities 

ATMs and Change Machine

An ATM machine is located on the first floor in the main lobby.

Cafes, Restaurant Information

Baylor Carrollton’s Café is located on the first floor and open to the public Monday through Friday, from 7 a.m. to 6 p.m. and on weekends and most holidays, from 7 a.m. to 1:30 p.m. The Café offers a wide selection of made-from-scratch recipes daily. Grab-and-go selections include pre-made salads, sandwiches, and wraps, as well as desserts. The sauté station offers a daily made-to-order selection. Homemade soups, a build-your-own salad bar, and a beverage station are also available. Coffee service is available in the dining area 24/7.

Vending machines for snacks and beverages are located on the first floor near the emergency department waiting area. Additional vending machines are available on the patient units and are available 24 hours a day.

Plaza Pharmacy at Baylor Carrollton

Located on the first floor in the atrium of the Plaza 1 professional building on the hospital campus, the Baylor Medical Plaza Pharmacy is open Monday through Friday, 9 a.m. to 5 p.m.

Our pharmacy has a 24-hour automated voice response system, so you may enter your refill request or leave a message for the staff at any time throughout the day. Press 0 to speak to a live person.

New Patients/Update Existing Patient Information: If you are a new patient or want to update your information, please fill out the form below and fax it to our pharmacy at 972.512.1580. We will create a new patient profile for you or update your existing profile.

Prescription Refills: If you are an established patient and wish to refill a prescription, please call our 24-hour automated line at 972.512.1581. Follow the prompts and enter the number of the prescription you wish to refill. Your prescription will be filled within two business hours after the system accepts your refill request. Please be sure to include a phone number where we can contact you in case there is a problem.

If you have no refills left on your prescription, please let us know and we will gladly fax a refill request to your physician’s office on your behalf.

Surescript E-prescribing Pharmacy: We also are a Surescript E-prescribing pharmacy. This service enables a Surescript participating physician to send us your prescription electronically. Physicians who are not E-prescribers may call in a prescription or fax it to the pharmacy.

Cell Phone, Pager and PDA Use

Cell phone use is permitted in all areas of the building. As a courtesy, please refrain from using your cell phone during procedures or clinical visits with Baylor Carrollton employees and physicians on the medical staff.

Chapel

A chapel is located on the first floor and is open 24 hours a day. Visitors are welcome to visit the chapel for prayer and quiet reflection. To speak to a chaplain, please contact your nurse or dial 0.

Gift Shops

Visitors should check with the nurse before bringing patients food or drinks to ensure they are appropriate for the patient. In intensive care units, please check with nurses regarding any gifts.

The gift shop is located on the first floor and is open weekdays from 9 a.m. to 7:30 p.m., and on weekends, 10 a.m. to 5 p.m. You can call the gift shop by dialing 972.394.2235.

Internet Access

Free Wi-Fi is available throughout the hospital.

Room Telephone

Telephones are provided in each patient room, except in the intensive care unit. Patients may make calls from their phone by pressing 9, then the 10-digit phone number. Incoming calls will be routed to your room between the hours of 7 a.m. until 10 p.m. Calls received after hours will be routed to your nurse’s station. Courtesy phones are available for guest use and are located on the first floor across from the conference room and in the waiting rooms.

Long-distance toll calls can be made by dialing 9+0 and waiting for the prompts. Calls can be charged to the called party (collect) or charged to a credit or calling card. The hospital operator cannot make these calls.

Key Telephone Extensions – See the phone directory.

Spiritual Care

We believe that total patient care demands attention to the spiritual, as well as the physical and emotional needs of each patient. Members of the Pastoral Services staff are available to assist you, whatever your religious persuasion. Your priest, minister, imam or rabbi is always welcome to visit you while you are here.

Television

Baylor Carrollton provides TVs free of charge in each room. The television controls are built into the bed controls. Contact a nurse for assistance with the television controls or for a listing of channels.