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Baylor Health Care System > My Account > Billing & Finance > Financial Assistance Options

Financial Assistance Options 

At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of customer service representatives and financial counselors are here to help you find financial solutions that can help cover your cost of care. We encourage you to speak to a member of our team at any time – before, during or after care is received.

To help our patients find ways to meet their financial obligations for the services provided to them, our team can help:

  • Determine if you qualify for Baylor Scott & White’s Financial Assistance Program;
  • Assist with enrollment in public or private insurance programs and other third-party programs;
  • Set up extended, interest-free payment plans; and
  • Determine if you qualify for our Uninsured Patient Discount

Baylor Scott & White’s Financial Assistance Program

As part of its commitment to serve the community, Baylor Scott & White provides hospital financial assistance to patients who are indigent and satisfy certain requirements. To be considered for the program, you will be required to provide information on your household finances through a confidential Financial Assistance Application. Supporting documentation will be requested to verify your circumstances in order to determine eligibility.

Financial Assistance Documents

Financial Assistance Application  | en Español
Financial Assistance Policy  | en Español
Financial Assistance Plain Language Summary

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Other Assistance Programs

There are a number of available programs from the federal, state and local levels, which can help pay the medical bills for individuals or families who have low income and cannot afford medical care. Often, patients are unaware of these programs or are unable to access them due to the cumbersome enrollment process required to receive these benefits. Baylor Scott & White contracts with Eligibility Consultants, Inc. (ECI), a leading provider of eligibility and enrollment services in the Dallas-Fort Worth Metroplex, to help you find programs you may qualify for and walk you through the application process to increase your chance of success.

Some of these programs include:

  • Health Insurance Exchange (Affordable Care Act)
  • Medicaid
  • Crime Victims
  • County Indigent Health Care Program
  • Texas Department of Assistive and Rehabilitative Services
  • Immigrant Funding Program
  • Temporary Assistance for Needy Families (TANF)
  • Social Security
  • Supplemental Security Income (SSI)/Disability Programs
  • Age/Disability (A/D)
  • State and Federal Kidney Disease Programs

ECI is a designated Certified Application Counselor (CAC) organization through the Centers for Medicare & Medicaid Services (CMS). ECI representatives are trained to provide unbiased information and help you understand, apply for and enroll in insurance coverage through the Health Insurance Exchange/Marketplace ( and other insurance affordability programs such as Medicaid and CHIP.

If you need to speak to an ECI representative, you may contact them directly at 1.800.452.6343, Monday to Friday from 8 a.m. to 4:30 p.m. or visit an ECI at the Baylor Scott & White facility where you received your medical services. ECI also has a business office located at 1111 Digital Drive, Suite 125, Richardson, TX 75081. For more information, please visit ECI's website at

For other information, contact Baylor Scott & White's Customer Service Department at 1.800.725.0024, Monday to Friday from 8-11:30 a.m. and 12:30-5 p.m.

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Interest-Free Payment Plans

If you have difficulty paying your bill in full, our staff can help set up extended, interest-free payment plans. Please call a customer service representative at 1.800.725.0024, Monday to Friday from 8-11:30 a.m. and 12:30-5 p.m.

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Uninsured Patient Discount

If you do not have health insurance coverage and do not receive financial assistance under Baylor Scott & White's Financial Assistance Program, we will apply a 40 percent Uninsured Patient Discount to all non-covered health care items and services provided except those specifically excluded: transplant services and packaged-priced services.

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